- Bank OZK (Alpharetta, GA)
- …Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs ... quality related coaching and feedback discussions with call center staff. + Delivers feedback and/or...+ Communicates an agent's progress regularly to the agent's supervisor . + Recommends, develops, and/or conducts additional agent training… more
- Mass Markets (Savannah, GA)
- …activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ... for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance,… more
- Mass Markets (Garden City, GA)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Teleperformance USA (GA)
- …**Purpose** **Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of ... other related duties and assignments as** **required** **and as assigned by supervisor or other management** + **Ensure all policies and procedures are adhered… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee… more
- AECOM (Atlanta, GA)
- …Join us. **Job Description** **AECOM** is actively seeking an experienced Traffic Monitoring Call Center Supervisor for employment in Atlanta, GA. ... the work atmosphere promotes positive morale in the dispatch center + Interact with trainers to identify and improve...co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call … more
- Mass Markets (Garden City, GA)
- …activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ... internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Southern Company (Lithia Springs, GA)
- **JOB SUMMARY:** The Transmission Control Center (TCC) supervisor will lead a team of Area Desk Operators (ADOs) in providing Safe and Reliable operation of the ... 24x7 operations 365 days per year. **JOB REQUIREMENTS:** The TCC supervisor will ensure continuous improvement in operating tools, guidelines and procedures,… more
- Mass Markets (Garden City, GA)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive ... organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in… more
- Mass Markets (Savannah, GA)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
