- Mass Markets (Garden City, GA)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Mass Markets (Garden City, GA)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- State of Georgia (Fulton County, GA)
- Quality Assurance Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/65178/other-jobs-matching/location-only) ... Job Share this Job Sign Up for Job Alerts Under broad supervision, the Quality Assurance Analyst is responsible for collecting, analyzing, and interpreting data… more
- Mass Markets (Savannah, GA)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …, is responsible for developing, implementing, and maintaining training programs and quality assurance initiatives to support the CCC's operational excellence. ... This role ensures that Command Center team members are equipped with the necessary skills,...on quality and education. Key Responsibilities: + Quality Assurance and Compliance: - Develop and… more
- Mass Markets (Savannah, GA)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- State of Georgia (Upson County, GA)
- …security; Performs administrative and programmatic functions such as budget planning, quality assurance , personnel matters, intake staffing and coordination of ... Director Child Enrichment Center (Tender Tech) Georgia - Upson - Thomaston...7. Performs administrative and programmatic functions, including budget planning, quality assurance , personnel matters, intake staffing, and… more
- State of Georgia (Chatham County, GA)
- …and procedures; . Maintain adequate course equipment and supplies; . Conduct quality assurance & improvement assessments; . Ensure instructors are monitored ... Part-Time Training Center Coord. for American Heart Assoc. Georgia -...content, or course administration; . Provide information, support, and quality control for all AHA ECC Instructors aligned with… more
- Amazon (Atlanta, GA)
- …of technical systems, construction phases and milestones, commissioning protocol, Quality Assurance / Quality Control, strong problem-solving skills, ... Program Manager is responsible for leading and optimizing the MLZ Data Center infrastructure program management and integrating across relevant partner teams. This… more