- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Savannah, GA)
- …Manage hiring, onboarding, coaching, and, when necessary, terminations. + Serve as a subject matter expert on client-specific operations. + Perform ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …are reviewed and submitted to Contracts (Finance) in a timely manner. + Serves as a subject matter expert in contracting for Health and Peace programs at ... 's many programs and activities are available at The Carter Center (http://www.cartercenter.org/) SUMMARY: The Supervisor , Contracts and Procurement oversees… more
- Mass Markets (Garden City, GA)
- …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
- Wayfair (Port Wentworth, GA)
- …be responsible for providing leadership with options, recommendations, and best practices as a subject matter expert in safety and security. What You'll Do ... depending on location, job-related knowledge, skills, and experience. Wayfair Security and Supervisor Location: Port Wentworth, GA Safety & Security Supervisor … more
- Mass Markets (Savannah, GA)
- …Manage hiring, coaching, and, when necessary, termination of staff. + Serve as a subject matter expert on client-specific operations. + Perform other duties ... to report to work at one of our physical contact center locations. To be considered for...results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure… more
- Mass Markets (Garden City, GA)
- …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage employees as needed ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- Army Installation Management Command (Fort Stewart, GA)
- …administrative and support staff and notifies them of training availability. Serves as Subject Matter Expert on garrison level CYS inspections with ... Summary This position is located at the Child Development Center and School Age Center , Fort Stewart,...better expedite the hiring process, we recommend including full contact information for professional and personal references on your… more
- Cayuse Holdings (Atlanta, GA)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more
- US Marine Corps (Albany, GA)
- …Corps and related program policies, procedures, and regulations to serve as an installation subject matter expert is highly preferred. Skill to plan, ... the Clinical Program Manager for the Substance Abuse Counseling Center (SACC), Marine and Family Programs, Marine Corps Community...with at least one year of experience as a supervisor of professional clinical providers with an emphasis in… more