- Robert Half Technology (Norcross, GA)
- Description We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide ... to minimize delays and prevent recurring issues. * Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks. * Perform… more
- Lincoln Financial (Atlanta, GA)
- …work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, problem ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
- Motion Recruitment Partners (Norcross, GA)
- …issues using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or the Development team (Swarm) ... & Experience** + 4 years of experience in a help desk /call center. + College Degree or...apply fix or workaround discovered during swarming with Support Analyst II /Developers.o Agent will create new knowledge… more
- State of Georgia (Fulton County, GA)
- …situations | Ability to determine when a call transfer to a Pension Analyst or more experienced Customer Care Specialist is necessary to provide more detailed ... information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia Results… more