- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Cisco (GA)
- …heights with a team that has your back. **Role:** We are seeking a dynamic Principal IT Service Management ( ITSM ) Practice Lead to join the Cisco/Splunk ... with tool functionality, and drive a culture of Continuous Service Improvement across ITSM and the whole...processes - particularly with regard to Change and Release Management . + Assisting the ITSM Team in… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …using ITSM best practices. + Leads work efforts to improve efficiencies across IT Service Management ( ITSM ) process lifecycles. + Functions as ... recommend tools and processes for the enterprise. + Provides ITSM project services and support with limited management...years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred.… more
- Truist (Atlanta, GA)
- …incident management triage and accountability across on-premises and cloud architectures. 3. IT Service Management ( ITSM ) expertise with Change, ... Incident, and Problem Management . 4. Working experience with ITSM tools like ServiceNow. 5. Familiarity with monitoring tools like Dynatrace, Splunk, CloudWatch,… more
- CompuCom (Atlanta, GA)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Chick-fil-A (Atlanta, GA)
- …cause analysis to prevent recurring issues.) + Process & Automation Orientation (Knowledge of IT service management ( ITSM ) frameworks like ITIL. ... service , driving strategic initiatives in analytics and knowledge management to continuously optimize our support operations and significantly enhance the… more
- US Bank (Atlanta, GA)
- …- IT environment -Problem management - IT standards, procedures, policy - IT service management ( ITSM ) Extensive experience in: -Technical ... least 2 years experience within a total Information Technology ( IT ) environment. -At least 2 years experience with managing...troubleshooting - IT incident management -High attention to detail, information design, and visual… more
- Truist (Atlanta, GA)
- …production support, systems engineering, database engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ... to the shared knowledge base. 6. Participate in incident, problem, and change management processes, following ITIL best practices. 7. Perform root cause analysis for… more
- Medtronic (Duluth, GA)
- …(KPIs) for service quality, system reliability, and user experience. + Ensure ITSM ( IT Service Management ) best practices, leveraging automation ... in technology infrastructure leadership, including cloud, data centers, networks, and IT service management . + Proven track record of leading large-scale… more
- Capgemini (Atlanta, GA)
- **Job Title** : Senior Service Management Consultant - IT Workflows / CMDB/CSDM **Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, ... the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_… more
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