- Warner Bros. Discovery (Atlanta, GA)
- …are supported, here you are celebrated, here you can thrive. **Your New Role ** The Lead , Service Level Management will play a pivotal role within the ... managers, service architects, and external suppliers. The Lead , Service Level Management will...+ Participate in the design, implementation, and evolution of SLA and OLA frameworks that deliver consistent, timely, and… more
- Amazon (Atlanta, GA)
- …will need to be aware of operations metrics like productivity, quality and service level agreement ( SLA ). The content lead will be measured on compliance ... Amazon - Middle Mile is seeking a Digital Content Lead to assist with creating engaging content to drive...to these metrics, SLA requirements, QA guidelines, team and personal goals. *… more
- Fujifilm (Atlanta, GA)
- …use the FUJIFULM knowledge resources to identify known issues. + Adheres to custom Service Level Agreement ( SLA ) requirements to timely escalate issues when ... **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical,...for continued business needs. This could be implementation or service related. + Works with team members to train… more
- Cognizant (Atlanta, GA)
- … Management: Ensure response and resolution times meet the contractual Service Level Agreements (SLAs). **Application & Infrastructure Monitoring** **Proactive ... and client. In a Managed Services environment, the technical lead acts as the bridge between Level ...technical lead acts as the bridge between Level 1/2 support teams and the core engineering/development teams.… more
- GovCIO (Atlanta, GA)
- …Cloud Environment (C2E) customer projects within the AWS/Azure cloud environments. Reviews all Service Level Agreements ( SLA ), Addendums, and cost estimates ... **Overview** GovCIO is currently hiring for C2E Support Lead to oversee the management of all C2E...discipline. + Program Management Professional (PMP) Certification or DAWIA Level III in Program Management. + Ability to relate… more
- Oracle (Atlanta, GA)
- …experience for a global enterprise customer base. The Director will lead global teams, drive operational excellence, improve customer satisfaction, and partner ... Product Support, aligned with Oracle's cloud and enterprise business objectives. + Lead and scale global technical support teams, fostering a high-performance and… more
- Verint Systems, Inc. (Atlanta, GA)
- …strategic and hands-on functional leadership across modules including AP, AR, FA, GL, SLA , OM, EBTAX, AGIS, CM, Configurator, and Service Contracts, Install ... OAC, ORBIT, Cubes. **Principal Duties and Essential Responsibilities:** + Lead and manage a global team (employees and contractors)...expertise in GL, AP, AR, FA, CM, OM, Inventory, Service Contracts, EBTAX, AGIS, SLA and HCM… more
- EMCOR Group (Atlanta, GA)
- …overall objectives and performance metrics. + Use a collaborative process to review each Service Level Agreement ( SLA ) and Key Performance Indicator (KPI) to ... for each of the critical services in the event they cannot be achieved. ** Service Level Agreements.** Measuring performance is critical in our ability to… more
- Truist (Atlanta, GA)
- …experience in software engineering, with a strong track record of enterprise-scale service delivery in production environments. + Expert- level proficiency in ... We are seeking a seasoned and hands-on Senior Software Engineer to lead the design and implementation of enterprise-grade microservices and platform capabilities… more
- Mass Markets (Savannah, GA)
- …with departments such as Quality Assurance, Training, IT, and Recruiting. + Lead quality assurance efforts to maintain world-class service standards. + ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of… more