- EY (Alpharetta, GA)
- …EY and help to build a better working world. Service Delivery Center Manager - Financial Services Organization - QA Guidewire EY is the only professional ... the financial services industry. This practice also has several Service Delivery Centers that are made up...their organizations Defining the test strategy, planning, implementing and quality assurance for large complex projects Teaming… more
- Accenture (Atlanta, GA)
- …and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance . Job Description Develop and implement a comprehensive ... Agile SDLC, implementing large, complex technology platforms. Experience implementing comprehensive end-to-end service center & field service software suites… more
- CDM Smith (Savannah, GA)
- …project management methodologies, encompassing contract administration, budget planning, scheduling, quality assurance , risk mitigation, and financial oversight. ... management of the P&L, delivering projects per our Corporate Quality Standards, providing excellent client service , and..., and risk in compliance with CDM Smith's Project Delivery framework and Quality Management standards. Job… more
- Quality Technology Services, LLC (Suwanee, GA)
- …, implementation, support processes and Service Level Agreements (SLAs). Oversee quality assurance by performing regular on-site inspections during and upon ... The Project Delivery Manager II is a highly experienced team...offered to QTS clients at each of our data center facilities. The position is required to partner with… more
- The Hertz Corporation (Atlanta, GA)
- …and training content to standardize recovery execution across BPO sites. Partner with Quality Assurance , Learning & Development, and CX Analytics teams to refine ... restore confidence and build loyalty. Preferred: 5+ years' experience in customer care, service recovery, or contact center operations with a proven track record… more
- Kaiser Permanente (Atlanta, GA)
- …lines to implement rate/contract strategies to improve access and availability and service delivery expansion; interpreting and translating contract terms for ... care while managing outside service costs; providing advanced consultation on local service delivery planning and delivery system leadership to aid in… more
- CDM Smith (Augusta, GA)
- …external coordination efforts across disciplines and stakeholders to support integrated project delivery . Conduct internal quality assurance reviews and ... ensuring alignment with client requirements, industry standards, and internal quality protocols. Interface directly with clients, vendors, and subcontractors to… more
- Cardinal Health (Atlanta, GA)
- …a liaison in problem-solving, research and problem/dispute resolution. Job Summary: As a Service Center our mission is to deliver exceptional experiences for our ... in our work and upholding our commitment to on-time delivery to provide peace of mind when it matters...calls through your work shift. Excellent phone and customer service skills with a focus on quality ,… more
- Mass Markets (Garden City, GA)
- …seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring ... service quality , compliance, and continuous improvement across multiple client accounts....QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies,… more
- Quality Technology Services, LLC (Fayetteville, GA)
- …**Who You Are & the Impact You Will Have:** The ** Quality Assurance Sr. Project Manager** (QAM, Data Center Construction), is primarily responsible for ... programs in alignment with the QTS Quality Assurance Program. The QAM (Data Center Construction)...CMQ/OE, CQIA, CQPA, CQE, and/or CQA + Experience with delivery of mission critical data center facilities.… more
