- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Gentiva (Atlanta, GA)
- …all business units. **Key Responsibilities** + Serve as Tier 2 support on the corporate service desk, providing technical assistance and troubleshooting ... Support .** We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join... technical and user-facing problems + Minimum of 3 to 5 years in an IT support… more
- Intuit (Atlanta, GA)
- …that directly improve the customer experience. **Preferred Attributes** + Background in technical support , SaaS, or customer experience leadership. **Why Join ... and develop a geographically distributed US based team of Tier 2 technical specialists across multiple product...**5+ years of leadership experience** , with at least 3 years managing high-performing technical teams. +… more
- Oracle (Atlanta, GA)
- …analysis of complex mechanical issues impacting data center operations. Provide tier 3 support and technical escalation as required. + **Load ... and environmental conditions for current and planned IT loads. + **Project Support :** Collaborate with engineering and project teams to develop, review, and… more
- M. C. Dean (Atlanta, GA)
- …+ Resolve complex system issues for physical security systems and networks + Provide Tier 3 support to the system administration team + Programming ... analyze all interoperability and constructability scenarios + Delegating tasks and providing support to level I and II Electronics Technical Specialists Using… more
- Humana (Atlanta, GA)
- …in Stars/HEDIS data, regulatory requirements, and agile product development, and 3 tier software development and technical support for critical systems. ... part of our caring community and help us put health first** The Lead, Technical Product Owner requires someone known for creative problem solving. This role solves… more
- Waystar (Atlanta, GA)
- … Services Engineering team **WHAT YOU'LL NEED** + Provides white-glove technical support for executive leadership, including proactive device management, ... Services Engineer to join our team. The Advanced Technical IT Support Engineer is responsible for...YOU'LL DO** + Provides Tier 1 and Tier 2 end user hardware and software support… more
- Oracle (Atlanta, GA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Atlanta, GA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... The Technical Manager for Network and Edge Security is...technical expert with Practice Managers, Marketing, and Sales support organizations to develop new go-to-market solutions. * Lead… more