- NANA Regional Corporation (Honolulu, HI)
- ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications ... Excel, and Outlook). + At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and… more
- Robert Half Technology (Honolulu, HI)
- …end-users with device setup and connectivity. Requirements Qualifications + 1+ year of help desk or technical support experience. + Familiarity with Active ... Directory, Adobe products, and web-based applications. + Strong troubleshooting skills for hardware, printers, and mobile devices. + Excellent communication and customer service skills. + Ability to work independently and meet daily ticket resolution goals.… more
- GovCIO (Honolulu, HI)
- …while troubleshooting and resolving issues. + Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable ... on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ServiceNow ticketing portal for… more
- GovCIO (Honolulu, HI)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients...can't do it alone. We need great people to help us do great things - for our customers,… more
- TEKsystems (Honolulu, HI)
- …he/she will provide mentorship to the Network Administrator I position and all Help Desk positions. Essential Duties and Responsibilities: + Designs and ... and assist with systems integration as needed. + Serves as second-level escalation for Help Desk issues. + Mentors Network Administrator I and Help Desk … more
- Public Consulting Group (Honolulu, HI)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- Hawaiian Electric (Honolulu, HI)
- …requirements, within budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, ... needs (new or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop… more
- Hawaiian Electric (Honolulu, HI)
- …problems within the functional area of expertise, documents, and reports problems to the Help Desk , and helps department users learn how to problem solve ... within the functional area of expertise, documents, and reports problems to the Help Desk , and helps department users learn how to problem solve independently. +… more
- SMX (Honolulu, HI)
- …Duties:** * Provide analysis and problem resolution for fixes to reporting issues escalated from the help desk team * Review help desk tickets to ... determine if they require a design change * Create, modify, and monitor Discoverer Reports * Create, modify, and monitor OBIEE Reports * Ability to analyze and develop complex SQL to compare data contained within the system to validate that it matches the data… more
- SAIC (Camp Smith, HI)
- …for resolving hardware and software issues. **Service Desk Coordination:** + Interact with Help Desk to facilitate resolution of Tier I and Tier II issues, ... escalating complex problems as necessary. **Compliance & Standards:** + Ensure adherence to host command policies for security, safety, system documentation, and operational procedures. **Qualifications** **Education: ** + Bachelor's degree in Information… more
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