- Piedmont Airlines (Boise, ID)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Concentrix (Boise, ID)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy...+ Fluency in Spanish + 1 + years of customer service and 6 months sales experience… more
- Humana (Boise, ID)
- …their journey. This leader will ensure that customer growth initiatives, customer lifecycle success, and agent operational needs are prioritized and ... Partner with Engineering and Operations to define the vision for both customer -facing and agent -facing solutions, ensuring seamless integration and process… more
- Coinbase (Boise, ID)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... at Coinbase in supporting Coinbase's goals of improving security, customer service , and cost. You will be...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Pearson (Boise, ID)
- …platform modernization initiative (Identity & Access Management), leading cross -functional teams by influence across engineering, architecture, security, and ... solution for PVS. Oversee the development of a unified identity service for all user types (students, caretakers, teachers, administrators), implementing modern… more
- Cayuse Holdings (Boise, ID)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... intelligence, reporting tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. + Proven experience… more
- ServiceNow, Inc. (Boise, ID)
- …software engineering, focusing on building scalable, reliable, and intelligent agent -driven processes for AI-powered observability products. As a Staff-level ... automate complex, multi-step business processes. + Architect and implement AI agent frameworks to orchestrate planning, tool use, and collaboration across systems.… more
- Coinbase (Boise, ID)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Molina Healthcare (Nampa, ID)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self- service , first contact resolution (FCR), and customer satisfaction. **Operations, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- Navient (Boise, ID)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
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