- NTT America, Inc. (Chicago, IL)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our team ... center metrics and goals including those for Availability, Call Handling and Quality Assurance. **Preferred Skills** -Continuous vocational training, college… more
- GAP Solutions Inc (Springfield, IL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... to augment federal staff. **Position Objective:** The Sr. Customer Service Representative (CSR) will provide senior -level intake, analysis, and documentation… more
- Chicago Transit Authority (Chicago, IL)
- …Center as Senior Manager I or five (5) years of external control center senior management experience and/or a combination of control center and ... Senior Manager, Control Center - (...coordinates and integrates the functions and activities of Control Center Bus, Rail, Power, Rail Customer Service Representative… more
- GAP Solutions Inc (Springfield, IL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contact for the Contracting Officer (CO) and Contracting Officer's Representative (COR). + Provide overall management, direction, and oversight… more
- Cardinal Health (Springfield, IL)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Highmark Health (Springfield, IL)
- …+ Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. + ... None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS**… more
- Transdev (Lombard, IL)
- …the Operations Team. You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities associated with ... other Leaders to load balance + Must be on call and responsive for 24/7 operations. Physical Requirements: +...personnel so classified. The physical demands described here are representative of those that must be met by an… more
- Brookfield Properties (Oak Brook, IL)
- Location Oakbrook Center - 100 Oakbrook Center , Mgmt Office Business At Brookfield Properties, we believe retail should be anything but typical. It's why we're ... encourage you to apply. Job Description Position Summary The Senior Operations Manager is responsible for the cost-effective operation,...and holidays. MOD coverage may be defined as on call , when appropriate, and the MOD is required to… more
- Transdev (Lombard, IL)
- …shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors. Transdev is proud to ... Drive special projects and programs completion assigned by the Senior Operations Manager (SOM) + May be assigned to...to 20% of the time + Must be on call and responsive for 24/7 operations + Work flexible… more
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