- US Bank (Chicago, IL)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Springfield, IL)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Resideo (Aurora, IL)
- …skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role will focus on being the subject ... How about helping to shape the way Resideo delivers customer experience through omnichannel cloud-based solutions globally?...years of experience in administering a cloud-based contact center solution (Genesys, NICE, CXone, Five9,… more
- TruGreen (Crestwood, IL)
- … Requirements** + High School diploma/GED required with 2+ years Contact Center , Telemarketing, or Inside Sales experience required + Associate degree or ... and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a...preferred + 1 or more years senior level sales experience preferred **Competencies** + ** Customer Focus** -… more
- Capgemini (Chicago, IL)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... strategies aligned to broader enterprise goals (eg, cost transformation, customer experience , digital enablement). . Design target...product management, and/or internal consulting with a focus on customer service, contact center , or… more
- Capgemini (Chicago, IL)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Humana (Springfield, IL)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Help at Home (Chicago, IL)
- …:** + High School Diploma or GED required. + Previous experience in customer service and contact center environment + Previous experience ... we are part of._ **Job Summary:** The Senior Coordinator, Contact Center serves as a key member...provide timely resolution + An ability to focus on Customer Needs by anticipating, understanding, and responding appropriately to… more
- Hilton (Springfield, IL)
- …minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in...a workforce management or scheduling role within a large\-scale contact center + Experience using… more
- Amazon (Chicago, IL)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...community and product teams. Act as primary point of contact for urgent customer issues in your… more