- CVS Health (IL)
- …a relevant field preferred.** + **Two years experience in Customer Experience, Analytics, Contact Center Quality required** + **Experience utilizing natural ... class program to ensure high quality interactions between Oak Street Health's contact center and our customers. Oak Street Health is endeavoring to build… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. ... Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that needs are technically… more
- Cushman & Wakefield (Chicago, IL)
- **Job Title** V&A Data Center Research Analyst **Job Description Summary** PURPOSE OF THE JOB *Provides accurate and reliable statistical real estate market data ... to C&W's V&A National Data Center valuation practice group. *Provides an advanced level of...the advisory and valuation reports. + Assist in the quality control of data, products and services provided by… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work ... and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- Capital One (Chicago, IL)
- Principal Data Analyst - Credit Risk and Innovation At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the ... in the world of data-driven decision-making. As a Data Analyst at Capital One you will leverage analytic and...an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions +… more
- Capital One (Chicago, IL)
- Principal Data Analyst - Card At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by ... in the world of data-driven decision-making. As a Data Analyst at Capital One you will leverage analytic and...an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions +… more
- Capital One (Riverwoods, IL)
- Senior Data Analyst - Global Payment Network (Discover) At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the ... an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions +...worked. Riverwoods, IL: $101,100 - $115,400 for Sr. Data Analyst Chicago, IL: $101,100 - $115,400 for Sr. Data… more
- CenterWell (Springfield, IL)
- …effective business staffing plans, workload forecasting, and resource allocation optimization for Contact Center and back-office operations. In this role, the ... (WFM) team to proactively address risks to Service Level Metrics. The Analyst will coordinate with scheduling and intraday teams to ensure daily operational… more
- Bosch (Itasca, IL)
- …, reporting to the Workforce Manager, is responsible for anticipating future contact center workload and converting those forecasts into clear, actionable ... Bosch.** At Bosch, we shape the future by inventing high- quality technologies and services that spark enthusiasm and enrich...related field; or equivalent experience in Workforce Management or contact center analytics. + At least 3… more
- Elkay (Downers Grove, IL)
- Global Trade Compliance Analyst **_The Company_** Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. ... we never forget that our people are at the center of what makes us successful. They are the...successful. They are the driving force behind our superior quality , product ingenuity, and exceptional customer experience. Our commitment… more