- AbbVie (North Chicago, IL)
- …objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact center agent profiles in ... workforce management platform within the AbbVie Complete Access (ACA) contact center . Responsible for the development of the capacity planning function… more
- United Airlines (Chicago, IL)
- …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... management , historical and real-time statistical analysis and reporting, and effective workforce management . This role is also responsible for managing and… more
- Deloitte (Chicago, IL)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... on the strategy, design, and oversight of next generation contact center platforms across an enterprise of...of Genesys Workforce Engagement Module (WEM) for workforce management (WFM) and quality management… more
- Prime Therapeutics (Springfield, IL)
- …our passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The Senior ... years of work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX,… more
- AdventHealth (Hinsdale, IL)
- …for researching causes for underperformance, identifying areas of improvement within the workforce management strategy, and adjusting associate schedules to meet ... + Develop and maintain comprehensive forecasting and scheduling models + Use workforce management tools to forecast volumes, create staffing requirements, and… more
- Trinity Health (Silvis, IL)
- …professional activities such as self-appraisal, Healthstream assignments, licensure renewal contact hours. Participates in QI and evidence-based practice activities ... and to report all preventable hazards and unsafe practices immediately to management . Other duties as assigned. Maintains a working knowledge of applicable Federal,… more
- Rush University Medical Center (Chicago, IL)
- …and revision of policies and procedures specific to the programs of care Personnel Management * Direct and evaluate the department's workforce in terms of ... **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Electrophysiology… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Clinical Staffing ... role creates and produces attendance reports toward the continuous improvement of workforce planning. This role exemplifies the Rush mission, vision, and values and… more
- BioLife Plasma Services (Chicago, IL)
- …initiatives while maintaining operational excellence. + Provide regular updates to senior management on contact center performance and vendor effectiveness ... and implement strategies to drive operational efficiencies within the contact center to increase call containment through...technologies, such as AI, IVR systems, CRM tools, and workforce management platforms. + Monitor industry trends… more
- iCIMS (Springfield, IL)
- …stakeholder management , sales assistance, and cross-functional alignment. The Project Management team operates at the center of a collaborative ecosystem, ... We are seeking a strategic and experienced Manager, Project Management to lead a team responsible for orchestrating the...partnering closely with Implementation, Integrations, Center of Excellence, and Client Partner teams. The ideal… more