- Travelers Insurance Company (Springfield, IL)
- … working with financial linkage models and Bayesian models is a plus. + Familiarity with customer experience domain and survey data is a plus. **What is a Must ... complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our… more
- Coinbase (Springfield, IL)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more
- Coinbase (Springfield, IL)
- …of Coinbase's Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service ... and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues...customer satisfaction levels and a better overall compliant experience for our customers. * *Role*- You will be… more
- Celestica (Chicago, IL)
- …rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience ( CX ) organization and will be empowered and ... responsible for troubleshooting and resolving customer technical issues arising for Customers storage and server firmware/ software issues. The role is a technically… more
- Amazon (Chicago, IL)
- …life The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience ( CX ) solutions, leveraging Amazon Connect, that ... Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy… more
- PNC (Champaign, IL)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... participate in STEM OPT for this position. **Job Description** + Delivers a unique customer experience aimed at improving customer financial wellbeing and… more
- PNC (Norridge, IL)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... participate in STEM OPT for this position. **Job Description** + Delivers a unique customer experience aimed at improving customer financial wellbeing and… more
- PNC (Mount Prospect, IL)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying ... and leads tellers by example to deliver a unique customer experience aimed at improving customer...meaningful conversations with customers, making appropriate referrals to branch staff . + Coaches, mentors and leads tellers by example… more
- Comcast (Orland Park, IL)
- …status, genetic information, or any other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Sales Floor; Coaching; Mobile Telephones; ... retail sales team in order to deliver a superior customer experience and achieve desired sales results....employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create… more
- General Motors (Springfield, IL)
- …week, at minimum.** **The Role** The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused ... corporate targets. You will work cross-functionally with our partners in CCA, CX , IT and other functions to accelerate the adoption of data-informed decision-making.… more