- Pearson (Springfield, IL)
- … Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and… more
- HMT Tank (Chicago, IL)
- …and maintenance areas (eg, do they buy based on price, quality/long-term cost-of-ownership, customer service , technical support , etc.?) + Understand ... customer , including current tank contractors and product & service providers + Gain valuable tank outage schedule information...technical advisor for the project + Effectively handling technical inquiries to get the customer rapid,… more
- Burroughs (Elmhurst, IL)
- …new solutions and service offerings, including logistics, warehousing, customer service , and technical support . + Drive Collaboration: Host meetings ... the Future of Technical Services. Does the idea of shaping next-generation technical service offerings excite you? Are you passionate about self- service … more
- WTW (Chicago, IL)
- …or related field. + 3+ years of proven experience in client success, customer service , or a technical support environment, or an internal HR role + ... offerings (eg, compensation software, market practice reports).1 + Escalate technical issues to the Software Support / Service...+ Escalate technical issues to the Software Support / Service Desk when necessary, ensuring issues such… more
- Paylocity (Schaumburg, IL)
- …functions. + Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, ... and a 401(k) match, as well as perks that support you, your family, and your finances. And if...up accurately meet the client's expectations within the specific Service Level agreement. The Manager will provide feedback to… more
- Cognizant (Chicago, IL)
- … Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level ... access, including EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys,… more
- Danaher Corporation (Deer Park, IL)
- …in working with data in key areas such as field service performance, customer downtime, remote technical support , service territory & capacity ... to: + Perform deep analysis across various service functions (Field Service , Technical Support , Coordination, Logistics, Commercial Service , etc.) to… more
- Caterpillar, Inc. (Peoria, IL)
- …claims globally + Develop and manage Technology Service Publications and Technical Literature to support the autonomous truck fleets + Collaborate with ... a real impact here. We are currently seeking a ** Technical Support Manager** to join our Command...manner to reach a conclusion, goal, or judgment. + ** Service Excellence:** Knowledge of customer service… more
- ITW (Carol Stream, IL)
- …identify key details of the customer and problem and provide effective technical support in accordance with warranty, call-handling and general polices. + ... + Act as a Role-Model for technical support and, demonstrating high-levels of customer satisfaction...escalated service requests from our customers. + Support technical training demands for customers and… more
- Oracle (Springfield, IL)
- … support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, ... Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer ...for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic… more