- Prime Therapeutics (Springfield, IL)
- … Voice of Customer and Journeys - Remote **Job Description** The Director Voice of Customer and Journeys oversees teams that drive continuous ... director leads teams that consult, provide insights from voice of customer (VOC) and lead experience...+ Oversee team that develops and maintains understanding of customer journeys to identify brand and … more
- Wolters Kluwer (Riverwoods, IL)
- … customer -firm size, buying behaviors, pain points, personas, and journeys + Prioritize marketing initiatives based on Professional segment needs, opportunities, ... adjust plans to optimize impact and ROI + Be the voice of the Professional customer unit in cross-company marketing planning and strategy **Qualifications** +… more
- Rush University Medical Center (Chicago, IL)
- …and services meet their strategic aims. This role reports to the Director , Digital Transformation and works closely with cross-functional leaders from across the ... Jira, Trello, or similar). * Strong experience in gathering and analyzing customer feedback, defining user stories, and working with stakeholders to define product… more
- Highmark Health (Springfield, IL)
- …data and/or personas to inform content strategy and/or content deliverables + Analyzes customer journeys to align content with each stage + Stays updated ... key member of the enGen Strategy team (Reports to Director of B to B Marketing with dotted line...performance + Plans for and effectively uses qualitative, quantitative, Voice of the Customer , and data insights… more