• Call Quality Coach - Vietnamese

    Humana (Springfield, IL)
    …+ Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
    Humana (07/15/25)
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  • Senior Application Architect Contact Center…

    Humana (Springfield, IL)
    …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with… more
    Humana (08/08/25)
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  • Financial Services Representative 2 - SBO

    Rush University Medical Center (Chicago, IL)
    **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: SBO Enterprise Services ... FTE between 0.9 and 1.0) **Shift:** Shift 1 - Hybrid **Work Schedule:** 8 Hr (8:00:00 AM - 4:30:00...EPIC applications *Knowledge of managed care contracts *Knowledge of Healthcare Finance Revenue Cycle *Must be proficient in Microsoft… more
    Rush University Medical Center (07/09/25)
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  • Inbound Contacts Representative - Remote

    CenterWell (Springfield, IL)
    …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... digital, or written inquiries. This full-time position is in a high-volume healthcare Contact Center , supporting primary care medical centers. **This is… more
    CenterWell (08/08/25)
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  • Care Management Support Assistant

    Humana (Springfield, IL)
    …and comfort with the speed of change in healthcare . Training and Schedule + Call center hours of operation are Monday-Friday between 8:00 am and 8:00 pm EST ... Care Management Support Assistants perform their role in a call center environment that includes working in...English and Spanish. + Administrative support experience in a healthcare setting, within the past 3 years + Familiarity… more
    Humana (08/08/25)
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  • Manager, Systems of Services for Children…

    American Academy of Pediatrics (Itasca, IL)
    …of Pediatrics (AAP), the nation's leading advocacy organization for children's healthcare , seeks an experienced professional with preferred expertise in pediatric ... agreement Building Systems of Services for CYSHCN, which establishes the National Center for a System of Services for CYSHCN. Responsibilities include fostering… more
    American Academy of Pediatrics (08/08/25)
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  • Care Manager, Telephonic Nurse - part time evening…

    CenterWell (Springfield, IL)
    **Become a part of our caring community and help us put health first** Clinical call center . High volume. Fast paced. **This is a part time position scheduled 20 ... or for those who may need post-acute services. Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well… more
    CenterWell (08/08/25)
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  • Nurse Reviewer I (US)

    Elevance Health (Chicago, IL)
    …year of prior utilization management, medical management and/or quality management, and/or call center experience; or any combination of education and ... + BA/BS degree preferred. + Previous utilization and/or quality management and/or call center experience preferred. For candidates working in person or… more
    Elevance Health (08/08/25)
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  • Referral Specialist I

    Elevance Health (Chicago, IL)
    …an equivalent background. **Preferred Skills, Capabilities & Experiences :** + Experience in healthcare industry. + Inbound call center experience preferred. ... skill development. Please note that per our policy on hybrid /virtual work, candidates not within a reasonable commuting distance...of experience in a high-volume, interactive customer service or call center environment; or any combination of… more
    Elevance Health (08/01/25)
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  • Consumer Experience Lead

    Humana (Springfield, IL)
    …as needed for role. + Bachelor's degree. + 5+ years of experience in call center operations or a related service operations environment. + Prior experience ... leverages the voice of the customer, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points,… more
    Humana (07/29/25)
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