• SCA Computer Operator I

    NTT DATA North America (Lemont, IL)
    …and measured through Service Levels. The Service Desk Analyst is the principal owner of the service request as well as the customer's overall satisfaction. **Service ... standard operating procedures. + Participate in the organization's change management process . + Provide excellent customer service. + Participate in after-hour and… more
    NTT DATA North America (09/20/25)
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  • Service Desk Tech III

    CompuCom (Springfield, IL)
    …we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner , Do the Right Thing, and Have Fun Doing It! We're looking for a ... lengths to identify those that have exceeded the L1 process time threshold and offer real-time assistance + Case...IT Service Desk/Inbound Call Center environment + Experience using ITSM Ticketing tools (eg Service Now, Remedy) to manage… more
    CompuCom (10/09/25)
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