- Lumen (Springfield, IL)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Springfield, IL)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Capgemini (Chicago, IL)
- …to synthesize content, analyze data, and translate fragmented information into sound insights , recommendations, and deliverables for clients + Lead or be ... experiences, and identify new revenue sources. **YOUR ROLE** **Scope & Responsibilities** A Senior Consultant (SC) at Capgemini Invent is highly visible and makes a… more
- Lumen (Springfield, IL)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Astellas Pharma (Northbrook, IL)
- …encouraged to apply. **Purpose:** The Strategic Insights Lead is a senior leader reporting to the Head, Customer Engagement Excellence. This leader is ... metrics, HCP/patient journey analysis, omnichannel execution, customer insights and competitive intelligence. + Lead and...customer insights and competitive intelligence. + Lead and own (end to end) the development, implementation… more
- R1 RCM (Chicago, IL)
- …encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Operations Lead , Customer Partner you will ... of R1 workflow technologies. **Here's what you will experience working as a Senior Operations Lead , Customer Partner:** + Mitigate back-end revenue… more
- Cayuse Holdings (Springfield, IL)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Coinbase (Springfield, IL)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Merck (Springfield, IL)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Springfield, IL)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more