- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications ... Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- ASM Research, An Accenture Federal Services Company (Lemont, IL)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- RWE Clean Energy (Chicago, IL)
- …progress. + Ensure smooth handoff of systems from Tier 3 project teams into Tier 2 support for long-term operations. + Serve as the senior-level ... direction for the company's OT infrastructure. This role oversees two Tier 2 life-cycle support teams-Networking and Security-responsible for break/fix,… more
- Oracle (Springfield, IL)
- …customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- Robert Half Technology (Chicago, IL)
- …requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team. ... Responsibilities: * Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems. * Troubleshoot and manage… more
- Leidos (O'Fallon, IL)
- …ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness ... circuits or location of incidents * Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to… more
- Grant Thornton (Downers Grove, IL)
- …documentation of configuration decisions, process flows, and system dependencies. + Provide Tier 2 support for absence-related inquiries and escalate ... with country-specific absence rules, eligibility criteria, and approval workflows. + Support global absence data integrations with downstream systems such as… more
- PCI Pharma Services (Rockford, IL)
- …an amazing employee experience. + Demonstrate ability to provide Tier 1 & Tier 2 user support , troubleshooting, and education to HRIS users, primarily ... review, testing and implementation of upgrades or patches. + Support in the maintenance and updating of the HRIS...internal ticketing system and appropriately assign tickets to WD support team members. + Partner with cross-functional team members… more
- Crate & Barrel (Northbrook, IL)
- …remotely on Fridays. Primary Responsibilities: Benefits Administration & Compliance + Serve as Tier 2 support for benefits escalations, ensuring accurate ... with internal and external stakeholders, and conducts analytical reporting to support strategic decision-making. Experience using Workday is required. This is an… more
- Proven IT (Naperville, IL)
- Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA) * IT Apply Job Type Full-time Description The Tier II Engineer is ... maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a...2 + years of experience working in the IT Tier I or Tier II field +… more
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