- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Chicago, IL)
- … 2 IT support while collaborating with our team. Responsibilities: * Deliver Tier 2 technical support to resolve complex issues related to ... support activities and system changes. Requirements * Proven experience providing Tier 2 IT support in a focused and organized environment. * Proficiency… more
- Oracle (Springfield, IL)
- …+ **Incident Management:** Serve as escalation point and leader for incident response, overseeing tier 2 technical support for field teams and ... of service development needs for equipment retirement and refresh projects. + **Day 2 Operations Management:** Proactively address 'day 2 ' operational issues to… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Proven IT (Naperville, IL)
- …related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a broad ... Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA)...Responsibilities + Tier II receives escalations from Tier I to deliver support for Proven… more
- Proven IT (Tinley Park, IL)
- … III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. This is an expert ... level of customer support for Managed IT Services. The Tier ...II Engineers, serving as an escalation point for complex technical issues + Analyzes and investigates the customer needs… more
- Patterson Companies, Inc. (Chicago, IL)
- …Tier I properly responds to inbound and outbound customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries for ... only.** **Essential Functions** + Respond to Inbound and Outbound Calls providing technical support , answer how-to questions, and consult on workflow inquiries… more
- Proven IT (Westchester, IL)
- …impact on healthcare technology support . Requirements Primary Responsibilities: + Advanced Technical Support :Serve as a primary point of contact for end ... users requiring advanced technical assistance, and act as an escalation resource-guiding and...Science or combination of related experience and certifications. + 2 plus years of experience as Tier … more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- Proven IT (Tinley Park, IL)
- …related to technical troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and… more