- 3M (IN)
- …to influence customers and turn issues into positive interactions. + Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and ... Strong process skills + 5+ years experience in either Customer Service, Customer Issue Resolution or Accounts Receivable processes + Good customer … more
- 3M (IN)
- …this intangible knowledge & experience to improve his/her own performance as CSR 5. Customer Issues Resolution : Accountable for ensuring Customer queries and ... May need to interact with other functions for timely issue resolutions 6. Continuous Improvement: Identifies patterns of problems...Performance Indicators eLine , Loop , Fill Rate, CCRT ( Customer Complaint Resolution Time), Customer … more
- 3M (IN)
- …this intangible knowledge & experience to improve his/her own performance as CSR 5. Customer Issues Resolution : Accountable for ensuring Customer queries and ... same, as guided by Supervisor Key Performance Indicators eLines, Loop, Schedule Adherence , Customer Ratings, CCRT ( Customer Complaint Resolution Time), … more
- Community Health Systems (Fort Wayne, IN)
- …Expert (SME) for assigned applications, guiding system configuration, optimization, and issue resolution . The role also supports process improvement initiatives ... support on a 24x7 rotating basis, ensuring timely and effective issue resolution . **Essential Functions** + Provides senior-level support for resolving… more
- Motion Recruitment Partners (Merrillville, IN)
- IT Analyst -Senior - VF Merrillville, Indiana **Hybrid** Contract $48.7/hr - $58.62/hr **Qualifications:** 3-4 years experience in managing telecom financials, ... knowledge of network terminology. **Responsibilities:** Purpose: Seeking a lead IT Analyst focused in the Telecom domain whose primary responsibility is to… more
- Valvoline Global (IN)
- …lifecycle **Problem Solving/Troubleshooting** Demonstrates an analytical and systematic approach to issue resolution . Ability to learn quickly and think ... of automotive and industrial solutions. **How You'll Make an Impact** The **IT Business Analyst I** , Salesforce will serve as an IT liaison to the business and… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- …issue identification, correct call hold, professionalism, compliance requirements, request/ issue resolution , and appropriate closing. + Analyzes survey ... in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer… more
- Highmark Health (Indianapolis, IN)
- …small to medium projects, when applicable. + Accountability for escalated or complex issue resolution . + Develop business and pharmacy benefit solutions to ... satisfy mutually agreed upon goals and objectives; conduct problem solving resolution and decision making sessions for complex issues and projects; promote a culture… more