- Elevance Health (Indianapolis, IN)
- …At Elevance Health, we simplify healthcare and improve lives. The ** Program Director , VoC (Voice of Customer) Insights ** orchestrates our enterprise ... findings into sequenced actions with measurable business impact. The ** Program Director , VoC (Voice of Customer) Insights ** will be focused on alignment,… more
- Lilly (Indianapolis, IN)
- …digital journeys while incorporating customer expectations combined with Voice of the Customer ( VoC ) across both product and disease state sites. By bringing to bear ... customer experience (CX) principles (personas, VoC , journey maps, and UX testing principles) and designing...metrics and monitor site performances and analytics to deliver insights that enhance user experience, increase engagement, and drive… more
- Lilly (Indianapolis, IN)
- …Manager for the Lilly.com Unified Experience reports directly to the Senior Director , Digital Product Owner for Lilly.com. This role partners closely with design, ... digital journeys and incorporates customer expectations and Voice of the Customer ( VoC ) across the Lilly.com ecosystem. As a strategic problem solver for both… more
- The Hertz Corporation (Indianapolis, IN)
- …will operate at a strategic level, often interfacing with VP- and Director -level leaders, while also engaging directly with frontline leadership to identify ... rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive...data-informed decisions + Identify and prioritize CX breakdowns through VOC , operational data, and field feedback + Act as… more