- Humana (Des Moines, IA)
- …part of our caring community and help us put health first** The Claims Research & Resolution Representative 2 manages claims operations that involve ... the resolution to a pending call.** The Claims Research & Resolution Representative 2 works with insurance companies, providers, members, and… more
- Intermountain Health (Des Moines, IA)
- …payments to patient accounts, using both electronic and manual posting systems + Research , validate and make adjustments to payment postings. Follow up in accordance ... procedures and policies with an overall goal of account resolution + Post correspondence, zero payments, denials and any...additional items received from insurance to patient accounts + Research and follow-up on missing information, such as EOB… more
- Molina Healthcare (Davenport, IA)
- …member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution , and the development/maintenance of Member/Provider ... of the call/ issue and following it through to resolution , on behalf of the customer, in real time...wide variety of inquiries and assistance involving their benefits, claims , premiums, and other areas including very complex issues.… more
- Primary Health Care (Des Moines, IA)
- …third party payers, government agencies and fiscal intermediaries to effectively file claims , research and resolve rejections and denials. Completes daily and ... in Ames, Des Moines, & Marshalltown. As a Billing Representative III, you will be is responsible for timely...payment posting and follow up of medical and/or dental claims on behalf of PHC. Provides work direction and… more
- Mass Markets (IA)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve ... information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training… more
- Mass Markets (IA)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts,...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (IA)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve… more
- Access Dubuque (Dubuque, IA)
- …Cottingham & Butler/ SISCO Customer Service Coordinator Rite Hite Corp Claims Representative Cottingham & Butler/ SISCO Administrative Service Coordinator ... Answer incoming calls, identify the nature of inquiries. + Research solutions using company systems (E10, Order Power, CRM),...and online sources. + Stay organized to ensure timely resolution and regular customer updates. + Accurately document all… more