- US Bank (Des Moines, IA)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Des Moines, IA)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Principal Financial Group (Des Moines, IA)
- …Do** As a ** Customer Experience Specialist 1** in our dental insurance contact center , you will be handling inquiries from our customers related to their ... escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the...are Monday - Friday 8:00am - 5:00pm CST. Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm… more
- Access Dubuque (Dubuque, IA)
- …performance across teams. This individual will bring deep expertise in customer experience strategy and contact center innovationΓCosomeone who not only ... **Director of Contact Centers** to lead our customer experience strategy and operations. This pivotal...workforce **What It Takes** We are seeking a visionary contact center leader with proven experience… more
- Wawa, Inc. (IA)
- …Support. Contact Center Representatives are expected to provide a best-in-class customer experience with every contact . This position is based in our ... Requirements:** + 3-5 years of experience providing exemplary Customer Service, + Contact Center environment preferred + HS diploma, technical… more
- Mass Markets (IA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (IA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Humana (Des Moines, IA)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Hilton (Des Moines, IA)
- …minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in...a workforce management or scheduling role within a large\-scale contact center + Experience using… more
- Hussmann Corporation (Des Moines, IA)
- **Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a ... **Qualifications** + High School Diploma Required + 1+ years of customer service experience + Excellent telephone and communications skills + Ability to work… more