- Mass Markets (KS)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Intermountain Health (Topeka, KS)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... ongoing optimization and support (eg, electronic health records, registration, scheduling , billing and collections, lab and pathology, radiology, picture archiving… more
- Intermountain Health (Topeka, KS)
- …Develop and understands business reporting needs for end users * Participates in on- call and command center responsibilities, if applicable * Assists in ... ongoing optimization and support. (eg, electronic health records, registration, scheduling , billing and collections, lab and pathology, radiology, picture archiving… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more