• Contact Center Client…

    Mass Markets (Wichita, KS)
    …in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze ... the main point of contact for assigned client accounts. + Ensure service delivery aligns...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
    Mass Markets (06/04/25)
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  • Bilingual Contact Center…

    Mass Markets (Wichita, KS)
    …pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CONTACT CENTER REPRESENTATIVE DO? This position supports customer service and sales ... center representatives to support inbound and outbound customer service and sales projects for a wide variety of...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
    Mass Markets (05/28/25)
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  • Contact Center Manager

    Mass Markets (Wichita, KS)
    …test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations, including staffing, performance, and service delivery. + ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
    Mass Markets (06/04/25)
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  • Contact Center Operations Supervisor

    Mass Markets (Wichita, KS)
    …RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
    Mass Markets (06/04/25)
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  • Contact Center Trainer

    Mass Markets (Wichita, KS)
    …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
    Mass Markets (06/04/25)
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  • Blended Contact Center Agent…

    Mass Markets (Wichita, KS)
    …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... center agents to support inbound and outbound customer service and sales projects for a wide variety of...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
    Mass Markets (06/18/25)
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  • Contact Center Representative |

    Mass Markets (Wichita, KS)
    …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
    Mass Markets (07/12/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Topeka, KS)
    …to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and ... team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Entry-Level Contact Center Agent…

    Mass Markets (Wichita, KS)
    …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... center agents to support inbound and outbound customer service and sales projects for a wide variety of...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
    Mass Markets (07/16/25)
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  • Contact Center Triage Consultant…

    ASM Research, An Accenture Federal Services Company (Topeka, KS)
    Provides assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues ... to military service members and their families. Demonstrates expertise in handling...needs. + Educates participants on specialty program offerings, promote services , and demonstrate knowledge of military culture. + Conducts… more
    ASM Research, An Accenture Federal Services Company (06/25/25)
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