- GAP Solutions Inc (Topeka, KS)
- …information. + Participate in required training sessions, team meetings, and quality assurance activities. **Qualifications** **Basic Qualifications:** + **High ... + **Minimum of** **three (3) years specialized experience** **in a contact center environment answering and responding to inbound calls of comparable… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Mass Markets (Wichita, KS)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Wichita, KS)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more
- Mass Markets (Wichita, KS)
- …departments such as QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, ... Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Meta (Topeka, KS)
- …safe working environment and execute to a vision of 'right first time.' 8. Quality Assurance - Perform physical inspections to ensure vendor work meets DEC ... outside plant cabling (OSP) deployments including OTDR/OLTS testing 25. Experience with Quality Assurance and Quality Control, including progressive… more
- Prime Therapeutics (Topeka, KS)
- …and drives every decision we make. **Job Posting Title** AI Product Manager - AI Center of Excellence - Remote **Job Description** **Prime is standing up a new AI ... Center of Excellence! We are looking for an AI...application of principles, standards, and patterns through the architecture assurance and governance model + Develop, maintain, and evolve… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- Responsible for the administration of the quality monitoring program and quality assurance escalations for Service Delivery/ Contact Centers. Creates, ... quality improvement. + Uses discretion in resolution of quality assurance escalations from the client or...experience in quality monitoring in a Service Delivery/ Contact Center environment. **Other Job Specific Skills**… more
