- Teleperformance USA (KY)
- …the sky is the limit!** **Purpose** **Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and ... **Category :** **Client Operations ** **About TP** **TP is a global, digital...duties and assignments as** **required** **and as assigned by supervisor or other management** + **Ensure all policies and… more
- Ryder System (Frankfort, KY)
- …organized professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- Kapsch TrafficCom North America (Louisville, KY)
- …can look back on 130 years of experience with the future. Position Summary: The Operations Supervisor is responsible for overseeing the daily operations of ... a supervisory role within a customer service or inbound call center environment. Key Responsibilities: + ....to existing policies and procedures as required to improve operations in efficient achievement of performance indicators or to… more
- Teleperformance USA (KY)
- …**and assigned by supervisor or manager** **Qualifications** + **Minimum 1 year call center supervisory or training experience in high paced customer focused ... + **Ensure all policies and procedures are adhered to including Security, HR, Operations , etc.** + **Perform other related duties and assignments as** **required**… more
- Cardinal Health (Frankfort, KY)
- …clinical experience, preferred. + Knowledge of program disease state, preferred. + Call center or telephonic nursing experience, preferred. + Previous leadership ... rethink the reach and impact of their products. The Supervisor , Clinical Operations provides management and clinical...limited to nursing staff + Oversight of daily clinical operations for patient access support contact center … more
- Cardinal Health (Frankfort, KY)
- …life-changing therapies to patients who need them-faster.** **_Job Summary_** The Operations Supervisor will oversee program staff performing customer service, ... or equivalent work experience, preferred + 2-3 years' proven experience in a call center leadership position exposed to patient support programs preferred +… more
- Cardinal Health (Frankfort, KY)
- …therapies to patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including ... prior authorization assistance, copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to… more
- TTEC (Frankfort, KY)
- …Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Insurance License ... a Typical Day, You'll + Achieve training completion goals + Manage day-to-day operations , processes, and reporting + Improve the key success metrics associated with… more
- Jennie Stuart Medical Center, Inc. (Hopkinsville, KY)
- …public relations for the department and Jennie Stuart Medical Center while maintaining patient/customer confidentiality. Phlebotomists are responsible for phlebotomy ... all safety devices appropriately. Orders tests in HIS correctly, following up with supervisor of physician office on ambiguous orders. Receives drop offs, checks all… more
- Fresenius Medical Center (Louisville, KY)
- …quality improvement activities that enhance patient care outcomes and program operations . PRINCIPAL DUTIES AND RESPONSIBILITIES: All duties and responsibilities are ... federal regulations. . Performs all essential functions under the direction of the Supervisor and with guidance from the Educator, Preceptor or in collaboration with… more
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