- BrightSpring Health Services (Louisville, KY)
- Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of ... set appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for partnering with Change… more
- Confluent (Frankfort, KY)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... West PT shift. The position is remote. As an Escalation Manager , you will be responsible for...who use Confluent's cloud and on-prem products through our escalation and incident management processes. Escalation… more
- SHI (Frankfort, KY)
- …thrive - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery ... Manager is responsible for the day-to-day management of customer...of incidents, identify trends, and review tickets prior to escalation . + May assist in recruitment processes, maintaining the… more
- Molina Healthcare (KY)
- …people, property, or information + Serves as the backbone for enterprise incident management, escalation notifications and coordination of actions across a ... Services Operations Center (PSOC) Team. Responsible for the monitoring and intelligence, incident response, and investigations programs which are in place to avoid… more
- Cayuse Holdings (Frankfort, KY)
- …support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident ... of services to the customer. + Acts as the escalation point for client/customer calls to resolve difficult situations...one year + Paid Time Off **Reports to: Operations Manager ** **Working Conditions** + Professional remote office environment. +… more
- NASCO (Frankfort, KY)
- …and support integrations with other enterprise applications. Contributes to incident resolution, system enhancements, migrations, and best practice implementations ... Exchange Online, Microsoft Teams, Teams Voice, and OneDrive. Communicates to manager regarding status of projects and initiatives. **Responsibilities** + Provides… more
- NASCO (Frankfort, KY)
- …network, this role drives strategic planning, proactive performance monitoring, and incident resolution to minimize downtime and ensure business continuity. The Lead ... network incidents, outages, and performance issues, serving as the highest escalation point for critical problems. + Automates network operations and implements… more