- Western Kentucky University (Bowling Green, KY)
- …service requests to determine if resolution can be provided by the ITS Service Desk or requires escalation. Ensure escalated requests are properly documented, ... technical instructions + Holds relevant IT certifications (eg, HDI, Knowledge-Centered Service , CompTIA A+, ITIL(R) Foundations) + Proven supervisory or leadership… more
- Valvoline Global (KY)
- …of responsibility for: a. Business partners in day-to-day process / system issues through Service Desk tickets. b. Education needs of business partners for: i. ... Impact** We are seeking a skilled SAP SAC Planning Consultant to join our team. The ideal candidate will...support and training of end users while maintaining ITIL service levels. Cooperates with consultants from other modules such… more
- ASM Research, An Accenture Federal Services Company (Louisville, KY)
- …Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... to collaborate with existing family support resources, identify recommendations to address service gaps, and form relationships with community service providers,… more
- Prime Therapeutics (Frankfort, KY)
- …solutions for designated business areas. This position serves as a consultant to internal stakeholders regarding the development, implementation and monitoring of ... the interests of key internal and external stakeholders + Serves as a consultant to management on major matters pertaining to policies, plans and objectives and… more