- Resideo (Louisville, KY)
- …the one for you! Resideo is seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. ... the prospect of leading migration to a cutting-edge CCaaS platform ? How about helping to shape the way Resideo...on being the subject matter expert of our CCaaS ( Contact Center as a Service) application. This… more
- Humana (Frankfort, KY)
- …as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform ** + Partner with ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal… more
- GE Appliances, a Haier company (Louisville, KY)
- … Center and the Digital Transformation (DT) team regarding AI. Optimize the AI platform within the contact center space while ensuring AI integrations ... an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts,...and improve owner and agent experiences. + Evaluate AI platform / toolsets for efficiency and cost, then adjust… more
- Evolent (Frankfort, KY)
- …complex challenges and enhance the impact of our specialty programs and administrative platform . **Role Overview** The Senior Director role on Client Analytics ... reports that provide actionable insights for internal partners and senior leadership. + Ability to contemplate data across multiple...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more
- Rubrik (Frankfort, KY)
- …multi-cloud world. We are the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. ... and architecting the industry's first hyper-converged hybrid cloud data management platform for a mix of enterprise, mid-market, and small business customers… more
- Oracle (Frankfort, KY)
- …strategy for Oracle Health, while monitoring & maintaining the infrastructure & platform supporting modernized, automated healthcare. To be successful in this role ... your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health,...Provide ongoing written and verbal release status updates to senior leadership. Influence partner teams without direct authority to… more
- Coinbase (Frankfort, KY)
- …that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're ... is expected and fully supported. * The Role* The Platform Design and Research team at Coinbase plays a...freedom for the world. This team is at the center of execution for products across the entirety of… more
- Verint Systems, Inc. (Frankfort, KY)
- …is positioned in the customer accounts as the " platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... as an executive evangelist of the Verint Open CCaaS platform . This senior role combines technology and...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- TTEC (Frankfort, KY)
- …design and implementation of enterprise-scale AI and voice communication solutions for contact center operations. You will architect intelligent systems that ... and real-time media processing pipelines - Lead the development of AI-powered contact center capabilities such as virtual agents, real-time agent coaching,… more
- Coinbase (Frankfort, KY)
- …through technology and automation. * Background in global-scale customer support or contact center technology. *Nice to haves:* * Experience in fintech, ... us, every day, as we build the emerging onchain platform - and with it, the future global financial...and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &… more
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