• Tier 2 Technical…

    ASM Research, An Accenture Federal Services Company (Frankfort, KY)
    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
    ASM Research, An Accenture Federal Services Company (12/06/25)
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  • Tier 3 Technical Support…

    ASM Research, An Accenture Federal Services Company (Frankfort, KY)
    …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
    ASM Research, An Accenture Federal Services Company (12/06/25)
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  • Support Specialist - Tier 1 (Remote)

    Patterson Companies, Inc. (Louisville, KY)
    …Tier I properly responds to inbound and outbound customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries for ... only.** **Essential Functions** + Respond to Inbound and Outbound Calls providing technical support , answer how-to questions, and consult on workflow inquiries… more
    Patterson Companies, Inc. (11/11/25)
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  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company (Frankfort, KY)
    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
    ASM Research, An Accenture Federal Services Company (12/04/25)
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  • Level 2 Technical Support…

    BAE Systems (Louisville, KY)
    …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117795BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
    BAE Systems (10/31/25)
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  • Senior Technical Analyst - Support…

    Oracle (Frankfort, KY)
    …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
    Oracle (11/25/25)
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  • Payment Operations Technical Support…

    Waystar (Louisville, KY)
    …experience for patients and providers. As an Operations Specialist, you will serve as a tier 2 support specialist, working from an active case queue to ... resolve technical issues, managing client requests, and ensuring the accurate...across internal teams and external partners. This is a support -focused role that also involves project manager-like responsibilities, including… more
    Waystar (12/02/25)
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  • Technical Manager - Network and Edge…

    Optiv (Louisville, KY)
    …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
    Optiv (11/07/25)
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  • Advanced IT Support Engineer

    Waystar (Louisville, KY)
    **ABOUT THIS POSITION** The Advanced IT Support Engineer is a senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This ... role focuses on handling complex end-user support requests, mentoring junior technicians, and ensuring high-quality service...ensuring high-quality service delivery. While not directly responsible for Tier 2 /3 resolution, this position plays a… more
    Waystar (10/07/25)
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  • Principal Technical Program Manager

    Oracle (Frankfort, KY)
    …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
    Oracle (11/25/25)
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