• Contact Center Agent

    Cognizant (Augusta, ME)
    …satisfaction in all interactions. + Have a basic understanding of healthcare call center operations which is advantageous. + Be adaptable to changing processes and ... technologies in a dynamic work environment. **QUALIFICATIONS:** High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred. Minimum of two years' experience in customer service including six months in… more
    Cognizant (09/09/25)
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  • Director, Consult Partner - Contact…

    Kyndryl (Augusta, ME)
    …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
    Kyndryl (07/29/25)
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  • Border Patrol Agent (Intelligence)

    Customs and Border Protection (Rangeley, ME)
    …pages 41-43). If you have questions regarding your retirement coverage provisions, contact the CBP Retirement Operations Center at ###. Language Requirement: ... to $115,213.00 (GS-12, Step 10). As a Border Patrol Agent (Intelligence), you will serve as a primary law...and sound law enforcement procedures; and develop and maintain contact with a network of informants. Rigorous Law Enforcement… more
    Customs and Border Protection (09/03/25)
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  • Service Desk Agent

    Cayuse Holdings (Augusta, ME)
    **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using… more
    Cayuse Holdings (07/31/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Augusta, ME)
    …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
    Under Armour, Inc. (07/09/25)
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  • HRIS Business Partner- REMOTE

    Ryder System (Augusta, ME)
    …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
    Ryder System (07/28/25)
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  • Genesys Test Lead

    Cayuse Holdings (Augusta, ME)
    …Agile delivery focuses on orchestrating and executing the quality assurance strategy for contact center solutions. In an Agile framework, this role involves ... Genesys technologies and Agile Delivery requires a combination of technical expertise in contact center systems, leadership skills, and a deep understanding of… more
    Cayuse Holdings (09/09/25)
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  • VP, Infrastructure Engineering

    UNUM (Portland, ME)
    …measurable impact on operations and customer experience. + Familiarity with cloud contact center platforms and AI-enhanced customer service tools. + Experience ... and workload rebalancing. + Oversee infrastructure support for next-generation contact center platforms, including cloud-based telephony, omnichannel routing,… more
    UNUM (09/07/25)
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  • Head of Support Services

    EDB (Augusta, ME)
    …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the...of people and ideas. These values remain at the center of our culture and are key to our… more
    EDB (08/28/25)
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  • Software Engineer

    Zoom (Augusta, ME)
    …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... and AI-powered developer tools for productivity, debugging, or prototyping. Building agent workflows/features, working with Large language Models. Salary Range or On… more
    Zoom (09/09/25)
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