- Pearl Interactive Network (Madison, WI)
- …for coaching, accountability, and service excellence, we want to stay connected. The ** Call ** ** Center Supervisor ** **(CCS)** is responsible for providing ... out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Envista Holdings Corporation (Madison, WI)
- …+ 1 year of previous supervisor or leadership experience + 1 year call center management, Customer Support, or help desk leadership experience + Intermediate ... **Job Description:** The primary function of the **Customer Support Supervisor ** is providing day-to-day leadership and supervision of the Customer Support team.… more
- Molina Healthcare (Madison, WI)
- …School Diploma P **referred Education:** Associate's degree **Required Experience:** 2-3 years call center experience. **Preferred Experience:** 5 years call ... Molina Healthcare is hiring a Supervisor , Member Outreach, Training Specialist. This remote role will have a focus on spearheading, facilitating much of the training… more
- TTEC (Madison, WI)
- …Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Insurance License ... or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged… more
- Fresenius Medical Center (Fitchburg, WI)
- …regulations. . Performs all essential functions under the direction of the Supervisor with guidance from the Educator, Preceptor or in collaboration with another ... adjustments or modifications to treatment plan as indicated and notifies Supervisor or physician as needed. . Assesses, collaborates and documents patient/family's… more
- Cardinal Health (Madison, WI)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Veterans Affairs, Veterans Health Administration (Madison, WI)
- …weights and reports significant variances in weights to responsible RN. Answers call lights promptly and in person. Assists during emergency treatment situations ... report any suspected abuse to the appropriate licensed nurse (charge nurse, supervisor , manager). May attend interdisciplinary conferences as needed for the purpose… more
- Cardinal Health (Madison, WI)
- …+ Certified Pharmacy Technician, preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, ... calls, with ability to determine needs and provide one call resolution. + Manage workload of inbound faxes (if...receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems… more
- Envista Holdings Corporation (Madison, WI)
- …SKILLS AND ABILITIES: * Experience with Oracle or another CRM preferred. * 3+ years call center experience. * 2 years of inside or outside sales managing a ... script parameters: uses approved greeting and closure, completes the call to the customer's satisfaction and uses warranty guidelines...special projects and other business tasks as assigned by supervisor . * Resolve level 1 and level 2 technical… more