- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- WSP USA (Atlanta, GA)
- **This Opportunity** WSP is currently initiating a search for a ** Quality Assurance Specialist (QAS)** . The chosen candidate can sit in **any of our offices in ... the USA** . The Quality Assurance Specialist is responsible for the...in the order entry process to review and identify quality -related items/requirements and verify that customer specific… more
- State of Georgia (Fulton County, GA)
- Quality Assurance Trainer - Toll Operations...in all areas and functions that pertain to the customer service department, the toll operations center ... Job Alerts Job Description, Responsibilities, Standards, and Qualifications The Quality Assurance Trainer will report to the...develop and revise training materials as needed for the customer service department, the toll operations center… more
- Bank OZK (Alpharetta, GA)
- …about Bank OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing, ... in our Bank's call center locations to ensure our customer service aligns with the highest industry...highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing… more
- AON (Alpharetta, GA)
- …Skills and experience that will lead to success: + Deep functional expertise ( Customer Service , Quality standards) + Requires specific quality ... Aon Is Looking For A Quality Assurance (Sr. Analyst) As part...that will lead to success: + Deep functional expertise ( Customer Service , Quality standards) +… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Optiv (Atlanta, GA)
- …Analysts to service customers. The Sr. QA Analyst will conduct thorough quality assurance reviews on alert tickets, ensuring they meet the highest standards ... will provide deep level analysis for client investigations utilizing customer provided data sources, audit, and monitoring tools at...posture of Optiv customers. **How you'll make an impact** Quality Assurance + High level professional writing… more
- Transdev (Norcross, GA)
- Quality Assurance Manager Transdev in Norcross, GA is hiring a Quality Assurance Manager. The Quality Assurance Manager is responsible for ... and feedback from callers regarding transportation services. We are seeking customer service -oriented professionals who are dedicated to safety. Transdev… more
- Bank OZK (Alpharetta, GA)
- …with procedures. + Recommends improvements to the policies and procedures that affect customer service . + Maintains good punctuality and attendance to work. + ... exacting deadlines in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organization,… more
- Molina Healthcare (Atlanta, GA)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more