- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …by you. About The Team: The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... of UKG's Cloud SaaS offerings. About The Role: The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …align, implement and improve multiple processes. Leads team to ensure efficiencies across the IT Service Management ( ITSM ) processes lifecycles. + Serves ... as escalation point for ITSM team and ensures efficient interaction of processes across...years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred.… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Subject Matter Expert (SME) and provides input to improve efficiency across the IT Service Management ( ITSM ) processes lifecycles. **RESPONSIBILITIES:** ... related field. 5 years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred. + 7 years Information… more
- US Bank (Atlanta, GA)
- …management experience **Experience Required** + 12+ years of overall experience with 8+ years in IT Service Management ( ITSM ) + 5+ years of experience ... trends in incidents and issues to identify opportunities for IT to reduce service disruptions and major...+ Experience and confidence working with all levels of management including business and IT executives +… more
- GovCIO (Atlanta, GA)
- …and hands-on expertise in deploying and maintaining ServiceNow applications to support various IT service management ( ITSM ) and business process ... and workflows. + Configure and customize ServiceNow modules, including ITSM , ITOM, ITAM, and others. + Develop and maintain...to ServiceNow. + Knowledge of ITIL, COBIT, and other IT service management frameworks. +… more
- CHS Inc. (Atlanta, GA)
- …+ Collaborate, gather, and understand requirements for Software Asset Management (SAM) and IT Service Management ( ITSM ) to formulate solutions that ... delivery of key performance metrics and data analytics. + Assist in supporting the IT Service Management ( ITSM ) roadmap and capabilities, as they relate… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …support to continue their critical operations. To do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation ... a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- SHI (Atlanta, GA)
- …Certified Application Developer (CAD) + ITIL Foundation + Certified Implementation Specialist - IT Service Management (CIS- ITSM ) + Certified ... Detailed knowledge of ITIL methodologies, JavaScript, web software design principles, and IT Service Management processes (Incident, Problem, Change,… more
- Ensono (Atlanta, GA)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- NCR Atleos (Atlanta, GA)
- …Master III (f/t)** **Job Description:** + Leading Scrum teams across multiple products - IT Service Management ( ITSM ), Software Asset Management ... employees optimize the branch, improve operational efficiency and maximize self- service availability for financial institutions and retailers across the globe.… more