- Emory Healthcare/Emory University (Atlanta, GA)
- …_development,_ and leadership programs + And more **Description** **RESPONSIBILITIES:** + Manage the ITSM Major Incident Management process according to ... with Major Incident Management process stakeholders. + Monitor ITSM Major Incident Management process for alignment with best practices. +… more
- CVS Health (Atlanta, GA)
- …you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem Management ... every day. **Position Summary** **Role Description:** The IT Service Management ( ITSM ) group is seeking a highly...**Reactive Problem Management :** + Join forces with major incident management in Root… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Provide on-call coverage as scheduled. Assist in creating team on-call schedules. + Serve on major incident management bridge in one of the roles defined for ... -- this role will serve as an individual contributor managing the ITSM Request Management process according to ITIL and ITSM best practices. Seeking… more
- Truist (Atlanta, GA)
- …action. * Framework Familiarity: A solid understanding of ITIL principles ( Incident , Problem, Change Management ) and root cause analysis methodologies ... dots that others miss? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks...(eg, 5 Whys, Fishbone). * Experience with ITSM platforms like ServiceNow is helpful, but your analytical… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …monitoring tools and ITSM tool set to analyze detected monitoring gaps and major incident occurrences. + Improve and manage PagerDuty AIOps to capture and ... Monitoring/Observability team. This role requires a strong understanding of Event Management , real-time monitoring and alerting frameworks to prevent issues before… more
- Truist (Atlanta, GA)
- … Management ( ITSM ) tools such as ServiceNow, and familiarity with incident , problem, and change management processes. 5. Strong experience with monitoring ... for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific...support or related technical roles. 3. Experience in managing incident management , triage, and production support functions… more
- SHI (Atlanta, GA)
- …develop and execute business plans to drive growth and profitability.** **Change Management : Can manage major changes in organizational processes or policies, ... processes and achieve business goals. This role ensures all Business Continuity Management (BCM) components comply with the Firm's ISO-driven Policy and Standards,… more
- Georgia Systems Operations (Tucker, GA)
- …of some of the processes that this position is responsible for include change management , incident management , asset management , software license ... and NERC CIP. Responsible for the implementation of internal IT processes including change management , incident management , knowledge management , asset … more
- PagerDuty (Atlanta, GA)
- …to travel as needed **Bonus Points** + Experience with PagerDuty or similar incident management platforms + Familiarity with automation, observability, or ... Inc. (NYSE:PD) is a global leader in digital operations management . Trusted by nearly half of both the Fortune...value propositions + Advise customers on best practices for incident response, digital operations, and service reliability + Partner… more
- Ensono (Atlanta, GA)
- …including Microsoft Project, Excel, Word, Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket ... with their Global Leader(s) responsibilities/duties while maintaining on-going project management and statuses. The Manager will oversee training sessions with… more