- General Motors (Annapolis, MD)
- …to improve customer experience, this might be the right opportunity for you. The Business Operations Incident Management & Applications Specialist will ... to deliver ongoing digital experiences to our customers. The Business Operations team ensures operational excellence by... Systems (DMS), etc. This role will lead the Incident Management team in all aspects of… more
- The Hertz Corporation (Annapolis, MD)
- …operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols. To be a successful incident manager, ... and manage exceptions or expedited/emergency changes when necessary. + Overseeing the incident management process and team members involved in resolving the… more
- Link Solutions Inc (Adelphi, MD)
- …will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business ... Windows 10, Windows 11, or Microsoft Server 2019, etc.). + Experience with incident management within the ServiceNow Information Technology Service Management… more
- Coinbase (Annapolis, MD)
- …such as executives and board members * Demonstrated experience with end-to-end platform incident management . * Must work in a defined shift, as required ... job duties):* * Responsible for the day to day operations of the CX Incident Response team...* Minimum of 2 years of relevant experience in incident management and/or customer support. * Exceptional… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …to junior personnel as needed. + Maintain efficiency and performance in incident management across enterprise support environments. Required Qualifications: * ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen...level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported… more
- Lincoln Financial (Annapolis, MD)
- …in areas such as: security operations , incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, ... + Document incidents from initial detection through final resolution. + Perform incident response functions including but not limited to - host-based analysis… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …* Partner across diverse cross functional teams to solve complex problems with broad business impact. * Provide clear updates to management on security incidents ... an inclusive and collaborative work environment. **Brief Job Overview** The Security Operations Engineer safeguards USP enterprise systems and data to advance our… more
- Perdue Farms, Inc. (Salisbury, MD)
- …and monitoring tools (eg, SolarWinds, Nagios, Splunk). + Experience with incident management frameworks (eg, ITIL). + Excellent problem-solving, communication, ... Ethernet, Broadband, T1's, LTE, and Satellite. + 5+ years' experience in incident and problem management **Environmental Factors and Physical Requirements** +… more
- Humana (Annapolis, MD)
- …Incident Management + Participate and develop client relationships within Operations , Business partners, Managed Service Providers and Cloud Providers + ... environment where you can constantly improve and adopt new technologies to drive business results, then Humana's Infrastructure Operations team could be the… more
- Marriott (Bethesda, MD)
- …Operations to manage operational aspects of the eCommerce platform including incident management , problem management , site performance, continuous ... automate repetitive tasks related to system maintenance and operational processes. + Lead incident management and problem management processes to ensure… more