- Robert Half Office Team (Towson, MD)
- …delivering excellent customer service and problem-solving in real-time? We are looking for Temporary Call Center Agents to join our team and make an immediate ... detailed, accurate records in the CRM system. . Meet or exceed established call center and customer service KPIs (eg, response time, resolution rate). . Handle… more
- The Hartford (MD)
- …sales experience and comfort with negotiating and overcoming objections + Current or prior call center experience preferred + Ability to adapt and thrive in a ... integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative, communicative, and continuously… more
- Sedgwick (Annapolis, MD)
- …auto insurance experience + At least 1 year of customer service experience; call center experience strongly preferred + Strong verbal communication and active ... Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent -Inbound Customer Service- Schedule: Monday - Friday 9-5:30...+ At least 1 year of customer service experience; call center experience strongly preferred **Skills &… more
- Anywhere Real Estate (Baltimore, MD)
- …SalesForce. **Qualifications:** + **Experience:** At least one year working in a call center or telemarketing environment; telephone prospecting and real estate ... ** Agent Recruiter - Remote** You're a talent scout,...career. + Persuasive, going for the win on every call ; celebrating victories, moving past defeats. + Customer focused,… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard ... any other characteristic protected by law. Description 1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM...AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part… more
- Humana (Annapolis, MD)
- …South Dakota. Connectivity requirements are detailed below. **Preferred Qualifications** + Prior call center experience + Prior success in Medicare Product Sales ... our caring community and help us put health first** The Customer Success Agent is responsible for member retention through active engagement with high-risk members.… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Manager of the Operations Control Center (OCC) Operations Communications Salary $73,957.00 - $119,492.00 Annually Location Baltimore City Job Type Full Time Job ... Description Maryland Transit Administration Manager of the Operations Control Center (OCC) Operations Communications (Program Manager I-5476) Office of Operations… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Pearl Interactive Network (Annapolis, MD)
- …procedures (SOPs) to improve efficiency and customer satisfaction. + Monitor and manage call center performance metrics, including response times, call ... programs to ensure high customer service standards. + Conduct call monitoring, agent evaluations, and feedback sessions...or a similar role. + Proven expertise in contact center performance measures, quality assurance, call routing,… more
- Cardinal Health (Annapolis, MD)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more