- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... scheduling. This role is crucial in ensuring the smooth operation of cloud -based contact center services, driving both agent performance and customer… more
- Zoom (Annapolis, MD)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... and schedules. About the Team The Tax Technology Senior Analyst will play a critical role in supporting the...+ Ensuring data security of relevant data stored in cloud systems by monitoring role access and partnering with… more
- Guidehouse (Rockville, MD)
- …using Tenable.sc, Tenable.io, Nessus Manager, and Nessus scanners (on-prem and cloud ) + Analyze, prioritize, and track remediation of vulnerabilities in coordination ... risk posture and remediation progress to relevant infrastructure, application, and cloud teams to remediate vulnerabilities + Define the scanner and security… more
- Leidos (Fort Meade, MD)
- …provide a stabilizing force to the high intensity, high tempo operations center . In depth technical knowledge, management, and analytic skills address senior command ... of the DODIN to include but not limited to Cloud , network boundaries, cross domains, and varying endpoint technologies....Security +ce. + Experience at Joint Command and/or Operations Center . + In-depth understanding of military orders and the… more
- General Dynamics Information Technology (Fort Detrick, MD)
- …At GDIT, people are our differentiator. Our work depends on a Logistics Analyst Principal joining our team and utilizing their medical logistics experience to ensure ... to the DoD users, manufacturer, and the Services logistic points of contact . + Prepare and update required management and acquisition documentation for programmatic… more
- Fiserv (Hagerstown, MD)
- …frameworks such as NPS, CSAT, CES, and root-cause analysis. + Prior exposure to contact center telemetry and telephony integrations (eg, CTI) and APIs. + ... The Client Care Organization (CCO) seeks a Customer Experience Analyst to implement CX strategies, run regular interaction and...Experience in CRM or support platforms (eg, Salesforce Service Cloud , Zendesk) + Bachelor's degree or 4+ years of… more