• Contact Center Supervisor…

    ASM Research, An Accenture Federal Services Company (Annapolis, MD)
    …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
    ASM Research, An Accenture Federal Services Company (09/10/25)
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