- Prime Therapeutics (Annapolis, MD)
- …fuels our passion and drives every decision we make. **Job Posting Title** Customer Resolution Associate - Remote **Job Description** The Customer ... flexible schedule to accommodate business needs **Preferred Qualifications** + Associate 's degree in business, health care or related area...or related area of study + 1 year of customer service experience + 1 year of related work… more
- Wolters Kluwer (Hagerstown, MD)
- …office:- Indianapolis IN or Hagerstown MD **OVERVIEW** You will enhance the customer experience by addressing technical issues and providing support. Your role will ... to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET...testing to identify bugs and potential fixes + Assume remote control over customers' computers when necessary to resolve… more
- Wolters Kluwer (Annapolis, MD)
- …growth, market penetration, and customer satisfaction. **Work Arrangement** : 100% Remote position. You will report to the Associate Director, Field Sales ... **Senior Account & Relationship Manager - Remote R0051782 | CP/ESG TeamMate | WK Audit...customer satisfaction through proactive account management and issue resolution . + Provide input into forecasting, reporting, and continuous… more
- CareFirst (Baltimore, MD)
- …responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level ... responsible for aggressively growing group enrollment by marketing to the client?s associate base. This role leads and conducts employer and employee educational and… more
- CareFirst (Baltimore, MD)
- …to day operational support, including product configuration error handling and issue resolution by analyzing back-end logs + Participates in government and industry ... teams in the resolution of complex configuration management issues, with a focus...be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within… more
- CareFirst (Baltimore, MD)
- …responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level ... responsible for aggressively growing group enrollment by marketing to the clients associate base. This role leads and conducts employer and employee educational and… more
- CareFirst (Owings Mills, MD)
- …Prioritize and escalate urgent issues, allocating resources efficiently to minimize customer impact and ensure swift resolution . **SUPERVISORY RESPONSIBILITY:** ... Sprint goals. + Develop cost-effective solutions aligned with business objectives, including remote team strategies and vendor selection based on clear criteria. +… more
- SitusAMC (Annapolis, MD)
- …production environments. Receives, validates, and routes software defects internally for resolution . Provides training to both clients and internal team members. ... activities as may be assigned by your manager. Qualifications/ Requirements: + Associate degree or equivalent from two-year college or technical school and one-year… more
- CareFirst (Baltimore, MD)
- …activities. **ESSENTIAL FUNCTIONS:** + Provides ongoing internal and external customer support for operational inquiries from members, providers and/or other ... requests for initial determination and/or triages for clinical review and resolution . Screens, and/or prioritizes members using targeted intervention business rules… more
- CareFirst (Baltimore, MD)
- …and performance of core payer functions like enrollment, claims, billing, and customer service. Focuses on building robust custom extensions that align with business ... to deliver high-quality software in an Agile environment. + Support defect resolution and performance tuning of existing Facets extensions. Participate in core… more