- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Annapolis, MD)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Annapolis, MD)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Pearl Interactive Network (Annapolis, MD)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- Koniag Government Services (Silver Spring, MD)
- **Koniag IT Systems, LLC, a** Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support **KITS** and our ... government customer in Silver Spring, MD. **This position requires the...Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the … more
- TreeHouse Foods, Inc. (Cambridge, MD)
- **Employee Type:** Full time **Location:** MD Cambridge **Job Type:** Quality **Job Posting Title:** Quality Assurance Supervisor **About Us** **:** ... wellness and employee assistance programs. **Job Description:** **_About the Role:_** As the site Quality Assurance Supervisor, you will oversee the Quality … more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Quality Assurance Analyst to join our team at Adelphi, MD + Must be ... an active DoD Security Clearance. + Non-remote (relocation incentive available) The Quality Assurance Analyst is responsible for ensuring the highest standards… more
- TekSynap (MD)
- …FEMA's mission-critical programs and services. **RESPONSIBILITIES** + Lead, manage, and administer quality assurance efforts to enhance customer satisfaction ... collaboration between FEMA stakeholders and the OCIO through strong customer engagement and quality assurance ...of proven leadership in managing IT service quality . + Five years (5) experience with customer… more
- ManTech (Belcamp, MD)
- **ManTech** seeks a motivated, career and customer -oriented **Software Quality Assurance Analyst / Tester** to join our team in the **Belcamp, MD** . This is ... an **onsite** position. The **Software Quality Assurance Analyst / Tester** will work...throughout the development lifecycle. + Ensure software meets specified quality standards and customer expectations. + Develops… more
- Deloitte (Baltimore, MD)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more