- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- Koniag Government Services (Germantown, MD)
- …meet the criteria of the task and are submitted by the due date. + Provide quality control on all policy -related deliverables. + Mentor and train policy ... Top- Secret clearance to support **KPS** and our government customer in Germantown, MD. _This position is for a...or implementing agency internal directives. + Managing workflow and quality control for deliverables. + Implementing UCNI policy… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job...courteously with the public. + Strong commitment to providing quality service . + Strong attention to detail… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …LevelNon-Management Job CodeN/A Job Description Summary Organization NameCustomer Care Reports toSupervisor, Customer Service Full or Part TimeFull Time If Part ... CSA ) is the primary voice of WSSC Water customer service and is responsible for responding...in difficult times + Ability to meet productivity and quality standards daily + Ability to work in a… more
- Walgreens (Baltimore, MD)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- SGI Global, LLC (Emmitsburg, MD)
- …USA | Ability to obtain clearance | Full Time SGI seeks a hands-on Helpdesk Customer Service Representative Manager who will lead day-to-day customer ... compliant with FEMA standards, SLAs, and SOPs. Key Responsibilities Customer Service Leadership + Lead and develop...and develop CSRs staffing phone/email queues; set goals, coach quality , and schedule coverage for 8:00 am-4:30 pm ET.… more
- Pearson (Baltimore, MD)
- …large and small. Pearson's Online & Blended Learning K-12 group provides high- quality , highly accountable online education solutions to schools, school districts and ... Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high- quality teachers and leadership, Pearson Online & Blended Learning is committed… more
- CareFirst (Baltimore, MD)
- …for systematic investigations of a specific area of operations (ie, claims, customer service , enrollment) within the organization. Incumbent conducts a variety ... action, system and procedural modification and enhancements to improve service and quality . Issues may include, but...be able to meet established deadlines and handle multiple customer service demands from internal and external… more
- Terumo Medical Corporation (Elkton, MD)
- …quality product more efficiently. Ensure compliance to TerumoA cents € (TM) s quality policy , respond to customer complaints, perform audits, develop test ... Sr Quality Engineer Date: Sep 24, 2025 Req ID:...trends and develop technical investigation plans. Investigates and analyze customer /internal complaints. 10. Performs analytical measurements and experiments to… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …of quality , safety, efficiency, and compliance, enhancing performance and customer satisfaction. + Leads and manages a review resolution process, including the ... Sr. Manager Infrastructure Quality Assurance Job ID: 250863 Location: MD-Metro Bldg...and data-driven performance assessments that enhance safety, efficiency, and customer satisfaction. The ideal candidate is adept at mentoring… more