- Renaissance (Baltimore, MD)
- …strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the ... Customer Success organization, responsible for the successful delivery and long-term...ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves… more
- NTT America, Inc. (Annapolis, MD)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager ** is a skilled individual contributor responsible ... Senior CSM plays a vital role in supporting senior team members, executing customer success strategies, and ensuring that customer needs are met efficiently.… more
- iCIMS (Annapolis, MD)
- **Job Overview** As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in ... business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success . You will become an industry expert with a focus on the Talent… more
- Cleo (Annapolis, MD)
- ** Customer Success Manager ** Remote - US **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of ... + 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success , Sales/Account Management, Professional Services, or a related field +… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer -focused individual on the Customer Support Team. ... overall responsibility is to build, maintain and grow our customer relationships by being their website performance specialist. The...product, and industry knowledge to address proactive and reactive customer requests and issues . The CSM II is… more
- Wolters Kluwer (Hagerstown, MD)
- …days a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- ISC2 (Annapolis, MD)
- …and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- FranklinCovey (Annapolis, MD)
- …cross-functional) + FranklinCovey client admin or facilitator experience; prior Sales or Customer Success Manager experience Benefits include medical, ... To learn more, visit franklincovey.com **Title:** Key Account Client Success Manager **Payroll Title:** Client Success...+ Experience working in a subscription or SaaS environment; Customer Success certification (eg, CCSM) or related… more
- Microsoft Corporation (Annapolis Junction, MD)
- …agreed-upon customer outcomes and account priorities to deliver ongoing customer success . Proactively identifies, monitors, and mitigates actual and ... to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth, upselling products and services to ... a balance between customer satisfaction and business objectives, the Manager of Customer Success occupies a central position in realizing organizational… more