- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. The ... incumbent is responsible for answering, logging, and tracking calls placed to the Institute's phone support line; resolving problems or questions related to IS applications supported by the IS department; and providing maintenance of user accounts on the PC… more
- Bright Horizons (MD)
- …working in child care, daycare, or preschool settings is preferred + CDA, Associate , or bachelor's degree in early education or related field is preferred + ... aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable… more
- Lumen (Annapolis, MD)
- …trouble to ensure timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across IP, VPN, and MPLS ... CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience. + 5 + year of technical customer call center… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …latency, and performance issues. + Ensure timely resolution of STRMM and Helpdesk requests in line with SLAs. 2. Troubleshoot Connectivity Issues: + Proactively ... to reduce downtime. 6. Collaborate with Other Teams: + Interface with Helpdesk and engineering teams to resolve complex issues. + Maintain open communication… more
- Lumen (Annapolis, MD)
- …with daily progress reports on any assigned actions. + Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP ... CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience. + 5 + year of technical customer call center… more
- Kennedy Krieger Institute (Baltimore, MD)
- …releases, and upgrades. This position will respond in timely fashion to Helpdesk calls relating to computer business applications and general systems issues. ... **Responsibilities** 1. Collaborates with the Helpdesk to respond to and resolve end-user service requests,...networking environment providing end-user technical support is required. An Associate 's degree may be substituted for up to two… more
- Bright Horizons (Bethesda, MD)
- …teaching in child care, daycare, or preschool settings is preferred + CDA, Associate , or bachelor's degree in early education or related field is preferred + ... aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable… more