- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …DoD Secret Clearance Work Schedule:Onsite, Full-Time Role Overview: As a SATCOM helpdesk technician, you will provide technical support to customers with ... including but not limited to Technical Manuals and Test Procedures. + Provide technical support to integrate the Helpdesk Lab equipment and SMART T systems +… more
- General Dynamics Information Technology (Elkridge, MD)
- …None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology ( IT ) Systems Support ,Systems Support **Certifications:** CompTIA ... Helpdesk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).… more
- Insight Global (Windsor Mill, MD)
- …for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using ServiceNow application for ... Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1...2 resources) to log issues and requests in ServiceNow IT Service Manager. Follow defined CCaaS Standard Operating Procedures… more
- Leidos (Fort Meade, MD)
- …+ Produce and update network maps, logical paths, and rekey critical devices. + Support IT helpdesk , troubleshoot user and network issues, and uphold ... domain integrity. + Deliver multimedia, VTC, and AV support to military, civilian, and contractor personnel. + Implement security patches, lead restoration and… more
- TEKsystems (Rockville, MD)
- …regarding IT -Acts as the escalation line of support for complex IT support issues from helpdesk staff, employees, and team members -Monitors, ... Description Responsibilities and Job Duties -Provides direct technical support and assistance to end-users over the phone,... and addresses the findings or escalate to other IT team resources -Supports audio/visual systems (TVs, projectors, etc.),… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology ( IT ),Remote Access,Remote Support ,Troubleshooting **Certifications:** COMP TIA ... Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED… more
- IT Concepts (Landover, MD)
- …Monitoring contract. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special ... of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+… more
- NCR VOYIX (Annapolis, MD)
- …to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: ... adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met...Science degree in Information Technology or 5+ years of IT /Software Application Support + Must have CompTIA… more
- Link Solutions Inc (Frederick, MD)
- …on PC systems, related hardware and software, and standard applications. + Provide helpdesk information and support , determine the cause of the problem, and ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
- Ryder System (Annapolis, MD)
- …services, and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical IT ... identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with their professional… more