- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ... effective, and secure technical support , manages help desk staff, enforces compliance with federal IT ...Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery.… more
- Erickson Living (Baltimore, MD)
- Location: Erickson Senior Living Join our team as an IT Service Desk Analyst. In this role, you will provide top-notch support for IT systems, ... as needed. As the first point of contact for IT incidents and service requests, you will...request management process + Proactively checks all of the Service Desk queues for open tickets +… more
- Spectrum Comm Inc (Bethesda, MD)
- …Technology or related field; equivalent experience considered. + 1-3 years of experience providing IT support in a help desk or desktop support ... Position Overview The Help Desk Technician provides on-site technical support ...network issues while maintaining a high standard of customer service . The position supports daily IT operations,… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
- CAI (Annapolis, MD)
- …speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide general IT end-user support + Utilize excellent customer service skills… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance Required: Active...3 to 5 years in IT support or related help desk environments * Education: High… more
- TEKsystems (Baltimore, MD)
- …Skills Support , Help desk , Customer service , Phone support , Technical support , Password reset, Service desk , Help desk support , Vpn, ... in a fast paced single point of contact Service Desk capacity. Primary job function is...resolution. Key Accountabilities and Priorities: * Perform first level IT support related activities on incidents and… more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more