- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- General Dynamics Information Technology (Patuxent River, MD)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... None **Job Family:** Help Desk **Skills:** Computer Support ,Help Desk Support ,Remedy Help ...Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT Assistant...of all MDTA mobile devices; and + Assist the IT Assistant Director of Customer Support in planning, ... an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile...and MDTA. This position will report directly to the IT Assistant Director, Customer Support . The current… more
- CACI International (Forest Heights, MD)
- …CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you will provide mid-level ... Service Desk Analyst (Nights/Weekends) Job Category:...etiquette in responding to customer calls or inquiries for service and support * Demonstrate strong attention… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment.… more
- CAI (Annapolis, MD)
- …**German** speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Adelphi, MD)
- … requests and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and ... service level agreements (SLAs) are met and support compliance requirements for DoD IT environments....five (5) years of relevant experience working in an IT or Service Desk environment.… more
- Marriott (Bethesda, MD)
- …Setting the standard this individual promotes a continuous improvement mindset. Working with service providers, and IT Support Partners to improve ITSM ... support experience for the user community. The Support Desk operates 24X7 and candidates must...resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …Service Desk Manager responsible for developing and mentoring Service Desk personnel while ensuring operational excellence in IT support delivery. ... role combines technical expertise with leadership skills to enhance service quality and team capabilities across all support...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
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