• Help Desk Support Service…

    TEKsystems (Odenton, MD)
    …/ IAT Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May...or problem escalation to Tier II/Tier III admins. -Provide support for implementation, troubleshooting and maintenance of IT… more
    TEKsystems (07/13/25)
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  • Service Desk Incident Manager

    Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
    …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
    Black Bear Technology Solutions, LLC (05/24/25)
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  • Service Desk Analyst

    CACI International (Forest Heights, MD)
    …CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you will provide mid-level ... Service Desk Analyst Job Category: Information... Service Desk Analyst Job Category: Information Technology Time Type:...etiquette in responding to customer calls or inquiries for service and support * Demonstrate strong attention… more
    CACI International (07/11/25)
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  • Service Desk Technician…

    Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
    …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance Required: Active...3 to 5 years in IT support or related help desk environments * Education: High… more
    Black Bear Technology Solutions, LLC (05/24/25)
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  • Service Desk Manager

    SAIC (Adelphi, MD)
    … improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, mainframe applications, ... to join the **Army Research Laboratory (ARL) Information Technology ( IT ) Modernization** program and support the full...ten (10+) years of relevant experience working in an IT or Service Desk environment… more
    SAIC (07/11/25)
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  • Operations Center Help Desk Manager

    Montage Marketing Group (MD)
    …Experience leading help desk , support desk , or other customer service call center or IT support environments required. + Experience leading ... main escalation agent for challenging customer inquiries. + Hold support desk agents accountable for delivering exceptional customer service in the timely… more
    Montage Marketing Group (07/18/25)
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  • Bilingual (Portuguese/English) Service…

    CAI (Annapolis, MD)
    …Portuguese speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
    CAI (07/16/25)
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  • Service Desk Site Lead

    Link Solutions Inc (Aberdeen Proving Ground, MD)
    …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
    Link Solutions Inc (06/30/25)
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  • Senior Service Desk Agent

    Cayuse Holdings (Annapolis, MD)
    …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Experience in a technology support organization. + ... **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
    Cayuse Holdings (07/11/25)
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  • Service Desk Request Queue Manager

    Link Solutions Inc (Adelphi, MD)
    … requests and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and ... service level agreements (SLAs) are met and support compliance requirements for DoD IT environments....five (5+) years of relevant experience working in an IT or Service Desk environment.… more
    Link Solutions Inc (07/15/25)
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